1. What Information We Collect

We collect personal information when you buy from us or use our website:

• Identity Data: Your name and title.

• Contact Data: Your billing address, delivery address, email, and phone number.

• Financial Data: Payment card details (processed securely by our payment gateway; we do not store these).

• Technical Data: Your IP address, browser type, and how you use our website.

2. How and Why We Use Your Data

Under the UK GDPR, we only use your data when we have a valid legal reason:

• To Fulfill Orders: We use your identity, contact, and financial details to perform our contract with you.

• To Run Our Business: We use technical data to improve our website and protect against fraud.

• With Your Consent: We use your email to send marketing messages, but only if you explicitly opt-in.

3. Sharing Your Data

We never sell your data. We only share it with essential service providers to run our store:

• Delivery Services: To ship your orders (e.g., Royal Mail, DPD).

• Payment Gateways: To process your payments safely (e.g., Stripe, PayPal).

• Website Providers: To host our store (e.g., Shopify, WooCommerce).

4. Data Security and Retention

We use SSL encryption to keep your data safe during checkout. We only keep your personal details for as long as necessary to fulfill your orders and meet UK tax laws (usually 6 years for accounting records).

5. Your Rights

Under UK law, you have the right to:

• See what data we hold about you.

• Ask us to fix wrong data.

• Ask us to delete your data.

• Stop receiving marketing emails at any time by clicking "unsubscribe".

To use these rights, email us at: [Your Email Address]. If you are unhappy with how we handle your data, you can complain to the Information Commissioner’s Office (ICO).

6. Cookies

Our website uses cookies to function properly (like keeping items in your shopping cart) and to analyze our traffic. You can choose to accept or decline non-essential cookies via our cookie banner when you visit our site.

Terms of Sale and Safety Policy

1. Pricing and Payments

All prices are displayed clearly on our website. The total cost, including any delivery fees, will be shown before you finalize your purchase. We do not use hidden fees or automated pre-ticked add-ons.

2. Your Right to Cancel (14-Day Cooling-Off Period)

Under UK Consumer Contracts Regulations, you have the right to cancel your order for any reason within 14 days.

• This 14-day period starts the day after you receive your goods.

• To cancel, you must notify us clearly via email.

• You must return the items to us within 14 days of telling us you want to cancel. You are responsible for the return shipping costs unless the item is faulty.

• We will issue your refund within 14 days of receiving the returned goods.

3. Faulty Goods

If your items arrive damaged or faulty, you have a legal right to a full refund, repair, or replacement under the Consumer Rights Act. Please contact us immediately with your order number and details of the fault.